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Cognition and Personalization

Cognition and Personalization

• Antecedent conditions lead to conflict only when the parties are affected by and aware of it.
• Conflict is personalized when it is felt and when individuals become emotionally involved.
• This stage is where conflict issues tend to be defined and this definition delineates the
possible settlements.
• Second, emotions play a major role in shaping perceptions.
• Negative emotions produce oversimplification of issues, reductions in trust, and negative
interpretations of the other party’s behavior.
• Positive feelings increase the tendency to see potential relationships among the elements of
a problem, to take a broader view of the situation, and to develop more innovative solutions.













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