mcm301 quiz 7
Communication skills quiz 7
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The Letter of decline must be
straight
courteous
callous
Unsympathetic
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--
Almost every customer who makes a claim is emotionally involved: therefore the ------- is usually the best approach refusal
direct method
callous method
straight method
indrect method
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---
which of the following is not true of emotions
emotions help us to enact social roles
emotions are learned
emotions are innate
emotions are belief system thet guid our responses to feeling
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--
which of the following is the characteristic of good news letter?
begin with good news
use slow opening
begin with explanatory details or information
don't incoporate a you-viewpoint
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--
which of the following calls on on human feeling, basing the argument on audience needs or sympathies?
emotional appeals
logical appeals
irrational appeals
unreasonable appeals
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--
what type of goodwill message is most likely to use an RSVP?
condolence
invitation
appreciation
holiday greeting
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--
whit the use of which of the following, we reason from specific evidence to gdeneral conculsion?
analogy
logic
induction
deduction
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--
which of the following method should NOT be used to capture attention in the opening paragraph of apersuassive message?
use of color
use of receiver's name
use of conjuction
use of an interjection
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--
all of the following function are performed by a good buffer expect:
express your appreciation for being thought of
assuress the reader of your attention to the request
compliments of reader
indicates your lack of understanding of the readers need's
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Discuss:
Communication skills quiz 7
with 100% solution
Donwload
open this link for download >> http://adf.ly/e5h1w
The Letter of decline must be
straight
courteous
callous
Unsympathetic
View Solution
--
Almost every customer who makes a claim is emotionally involved: therefore the ------- is usually the best approach refusal
direct method
callous method
straight method
indrect method
View Solution
---
which of the following is not true of emotions
emotions help us to enact social roles
emotions are learned
emotions are innate
emotions are belief system thet guid our responses to feeling
View Solution
--
which of the following is the characteristic of good news letter?
begin with good news
use slow opening
begin with explanatory details or information
don't incoporate a you-viewpoint
View Solution
--
which of the following calls on on human feeling, basing the argument on audience needs or sympathies?
emotional appeals
logical appeals
irrational appeals
unreasonable appeals
View Solution
--
what type of goodwill message is most likely to use an RSVP?
condolence
invitation
appreciation
holiday greeting
View Solution
--
whit the use of which of the following, we reason from specific evidence to gdeneral conculsion?
analogy
logic
induction
deduction
View Solution
--
which of the following method should NOT be used to capture attention in the opening paragraph of apersuassive message?
use of color
use of receiver's name
use of conjuction
use of an interjection
View Solution
--
all of the following function are performed by a good buffer expect:
express your appreciation for being thought of
assuress the reader of your attention to the request
compliments of reader
indicates your lack of understanding of the readers need's
View Solution
Donwload
View Solution
open this link for download >> http://adf.ly/e5h1w
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