What sort of actions is most likely to be attributed to external causes?
Actions that have high distinctiveness, high consensus and high consistency
Actions that have high distinctiveness, high consensus and low consistency
Actions that have high distinctiveness, low consensus and low consistency
Actions that have low distinctiveness, low consistency and high consensus
Actions that have high distinctiveness, high consensus and high consistency
Actions that have high distinctiveness, high consensus and low consistency
Actions that have high distinctiveness, low consensus and low consistency
Actions that have low distinctiveness, low consistency and high consensus
Consensus occurs if everyone who is faced with a similar situation responds in the same way. If consensus is high, you would be expected to give an external attribution.
Consistency: The more consistent the behavior, the more the observer is inclined to attribute it to internal causes.
A threatened strike action by a labor union to force the management to accept their demands is an example of which of the following power?
Referent power
Legitimate power
Reward power
Coercive power
Referent power
Legitimate power
Reward power
Coercive power
When a bank robber points a gun at a bank employee, his base of power is:
Coercive
Punitive
Positional
Authoritative
Punitive
Positional
Authoritative
Which of the following departmentalization can be considered necessary in an organization where the company’s products fall into several categories with very different production methods for each category?
Customer
Production
Process
Matrix
Customer
Production
Process
Matrix
Values like working hard, being creative and honest are the means which lead towards achieving organizational goals. Which of the following term best describes these values?
Terminal values
Instrumental values
Theoretical values
Social values
Terminal values
Instrumental values
Theoretical values
Social values
Instrumental values are preferences for the means to be used in achieving desired ends.
Which of the following techniques most restricts discussion or interpersonal communication during the decision-making process?
Nominal group
Brainstorm
Electronic meeting
Groupthink
Nominal group
Brainstorm
Electronic meeting
Groupthink
According to attribution theory, which of the following is an example of externally caused behavior?
An employee is late because of a flat tire
An employee was promoted because of his abilities
An employee was fired because he slept on the job
An employee was promoted because he was hard working
An employee is late because of a flat tire
An employee was promoted because of his abilities
An employee was fired because he slept on the job
An employee was promoted because he was hard working
Several key dimensions to any organization’s environment have been found. Which of the following is one of these key dimensions?
Productivity
Complexity
Interdependence
Collaboration
Productivity
Complexity
Interdependence
Collaboration
Which of the following tactics involves an individual in the decision-making process?
Ingratiation
Exchange
Pressure
Inspirational appeals
Ingratiation
Exchange
Pressure
Inspirational appeals
As a manager, one of Ali’s duties is to present awards to outstanding employees within his department. Which Mintzberg managerial role is Ali performing, when he does this?
Leadership role
Monitor role
Figurehead role
Spokesperson role
Leadership role
Monitor role
Figurehead role
Spokesperson role
Which of the following types of teams would most likely empower its team members to make work-related decisions?
Technical
Self-managed
Problem-solving
Management
Self-managed
Problem-solving
Management
What do we call the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment?
Perception
Interpretation
Social verification
Environmental analysis
Perception
Interpretation
Social verification
Environmental analysis
Which of the following factors make it imperative that organizations be fast and flexible?
Temporariness
Corporate excess
Advances in corporate strategy
Globalization
Temporariness
Corporate excess
Advances in corporate strategy
Globalization
“Fahad is easy-going at home, but at work he becomes very tense and anxious.” This statement attributes Fahad’s personality more to which of the following?
Heredity
Environment
Situation
Locus of control
Heredity
Environment
Situation
Locus of control
People with which type of personality trait commonly make poor decisions because they make them too fast?
Type As
Type Bs
Self-monitors
Extrovert
Type As
Type Bs
Self-monitors
Extrovert
The belief that “violence is wrong” is an evaluative statement. Such an opinion constitutes which of the following component of an attitude?
Cognitive
Affective
Behavioral
Reflective
Cognitive
Affective
Behavioral
Reflective
Values like working hard, being creative and honest are the means which lead towards achieving organizational goals. Which of the following term best describes these values?
Terminal values
Instrumental values Theoretical values
Social values
Terminal values
Instrumental values Theoretical values
Social values
How is the satisfying decision maker best characterized?
As using rationality
As using bounded rationality As affected by anchoring bias
As relying on others to make decision
As using rationality
As using bounded rationality As affected by anchoring bias
As relying on others to make decision
A person or group with a direct interest, involvement, or investment in organization is called ____________.
Shareholder
Stakeholder
Stockholder
Patron
Shareholder
Stakeholder
Stockholder
Patron
One of the shortcuts used to judge others involves evaluating a person based on how he/she compares to other individuals on the same characteristic. What is this shortcut called?
Selective perception
The contrast effect
The halo effect
Stereotyping
Selective perception
The contrast effect
The halo effect
Stereotyping
Contrast Effects
– Evaluations of a person’s characteristics that are affected by comparisons with other people recently encountered who rank higher or lower on the same characteristics.
Which of the following abilities one should have to perform the job of a beach lifeguard?
To have strong muscles only
To have inductive reasoning skills
To have deductive reasoning skills
Strong spatial-visualization abilities and body coordination
To have strong muscles only
To have inductive reasoning skills
To have deductive reasoning skills
Strong spatial-visualization abilities and body coordination
Sabohi has a job which pays an excellent salary. She has a good relationship with her peers and her supervisors. She also likes the fact that the company policy fits well with what she personally believes, and that she has received considerable recognition for her achievements at the company. Which of these factors is 'MOST likely' responsible for the fact that Sabohi loves her job?
High compensation
Good nature of peer relationships
Good nature of supervisor relationships
Recognition for her achievements
High compensation
Good nature of peer relationships
Good nature of supervisor relationships
Recognition for her achievements
Asad, one of your newest employees, is an extravert. Which of the following statements is LEAST likely to be true?
Asad will probably attend the company picnic
Asad will be suited to a managerial or sales position
Asad will probably have a large number of relationships
Asad will perform well on specialized, detail-oriented tasks
Asad will probably attend the company picnic
Asad will be suited to a managerial or sales position
Asad will probably have a large number of relationships
Asad will perform well on specialized, detail-oriented tasks
Which is NOT a type of conflict identified by the interactionist view?
Organizational
Relationship
Process
Institutional
Organizational
Relationship
Process
Institutional
Which of the following is not a core topic of organizational behavior?
Motivation
Attitude development
Conflict
Resource allocation
Motivation
Attitude development
Conflict
Resource allocation
Which of the following term refers to how an organization transfers its inputs into outputs?
Production
Technology
Operations
Process
Production
Technology
Operations
Process
Which of the following option shows the quality of continuing steadily despite of problems or difficulties?
Persistence
Intensity
Direction
Meditation
Persistence
Intensity
Direction
Meditation
Hanif is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing. Hanif has decided that if he just waits, conditions will improve. Henry’s approach to this problem is termed as:
Exit
Voice
Loyalty
Neglect
Exit
Voice
Loyalty
Neglect
Loyalty: Passively but optimistically waiting for conditions to improve, including speaking up for the organization in the face of external criticism, and trusting the organization and its management to “do the right thing.”
Which of the following is NOT a key component of emotional intelligence?
Self-awareness
Self-management Commitment Empathy
Self-management Commitment Empathy
Your physician has advised you to take a series of medications. You comply because of his _________power.
Referent
Formal
Expert
Personal
Referent
Formal
Expert
Personal
Expert power: Obtaining compliance through one's knowledge or information
Ability to understand what is read or heard and the relationship of words to each other is called _________
Verbal comprehension
Non verbal comprehension
Perceptual speed
Memory
Verbal comprehension
Non verbal comprehension
Perceptual speed
Memory
Which of the following network structure requires high emergence of leadership?
Wheel
Chain
All-channel
Diverse
Wheel
Chain
All-channel
Diverse
Handouts, Lesson 21
What is generally the result of groupthink?
Higher quality decisions
More risky decisions
Less critical analysis
Unpopular decisions
Higher quality decisions
More risky decisions
Less critical analysis
Unpopular decisions
How is gain-sharing an improvement on profit sharing?
It focuses on productivity gains rather than profits
Superior employees can receive incentive even when the organization isn’t profitable
It does not distribute profits, only gains in profits
It rewards behaviors that are less influenced by external factors
It focuses on productivity gains rather than profits
Superior employees can receive incentive even when the organization isn’t profitable
It does not distribute profits, only gains in profits
It rewards behaviors that are less influenced by external factors
The ___ of an environment refers to the degree to which it can support growth.
Capacity
Qualifications
Capability
Permeability
Capacity
Qualifications
Capability
Permeability
The management of Z&H Corporation is rethinking and redesigning those processes by which the organization can create value and get-ridding itself from operations that have become antiquated in the computer age. What is Z&H doing? :
Merger
Downsizing
Rightsizing
Reengineering
Merger
Downsizing
Rightsizing
Reengineering
Asim telephones her employee, Nadeem, to let him know that today’s meeting has been moved to one o’clock. In the communication process, Asim is: The sender The receiver
The channel
The encoder
The channel
The encoder
Which of the following is one of the relationships proposed in expectancy theory?
Reward-satisfaction relationship
Satisfaction-performance relationship
Rewards-personal goals relationship
Effort-satisfaction relationship
Satisfaction-performance relationship
Rewards-personal goals relationship
Effort-satisfaction relationship
A threatened strike action by a labor union to force the management to accept their demands is an example of which of the following power?
Referent power
Legitimate power
Reward power
Coercive power
Referent power
Legitimate power
Reward power
Coercive power
Rizwan is low on conscientiousness. This would lead you to suspect that which of the following statements is most likely to be true about Rizwan?
He will be easily distracted (not sure)
He will find comfort in the familiar
He will be comfortable with solitude
He will be nervous, depressed, and insecure
He will be easily distracted (not sure)
He will find comfort in the familiar
He will be comfortable with solitude
He will be nervous, depressed, and insecure
Individuals low in conscientiousness may lack direction and self-discipline.
Which of the following is not considered as a characteristic of organizations?
Social entities
Goal oriented
Closed system
Deliberately structured
Social entities
Goal oriented
Closed system
Deliberately structured
Organizations are:
Social entities
Goal oriented
Deliberately structured
Linked to the external environment
Which of the following in NOT one of the six universal emotions, as agreed upon by most contemporary researchers?
Anger
Fear
Hate
Sadness
Anger
Fear
Hate
Sadness
There are many emotions. Six universal emotions have been identified: anger, fear, sadness, happiness, disgust, and surprise.
A reduction in the rank, status, or position of somebody or something is known as:
Layoff
Attrition
Demotion Firing
Layoff
Attrition
Demotion Firing
The process of forming impression( through combining, integrating and interpreting information) of someone on the basis of previous attitude of ours, stimulus and current mood is called__________________.
Selective Perception
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Mood
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Behavior
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Social Perception
Your company’s director of human resources suggests that the problem with the recruitment process is not the interviewers, but rather the fact that the interviewers lack a clear understanding of the traits and skills required for each position. Which type of team would be most likely to assemble to compile a list of the required skills?
Task force is a temporary military unit formed to accomplish a particular objective
The study which enables us to learn about human beings, their activities and societies is known as:
Mr.Muneeb is responsible for corrective actions when his organization faces important and unexpected disturbance. What management role is he playing?
Miss Manaal, HR Executive of XYZ company, rejected all those candidates who graduated from ABC University. It is an example of:
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